Send in repairs: Here’s how.

Every repair saves resources and protects the environment. In the first step, please check the service phone number or the service e-mail to see whether a repair is necessary and useful.

Icon Telefon SECANDA

+49 (0)7720 99 45 55

Icon Email SECANDA



To send us in for repairs, after our telephone call, in the second step, fill out the online form for repairs and send the data.


You will receive an order confirmation email within one working day containing your individual processing number and the form data you have entered.


Simply print out this e-mail as a repair order, sign it and enclose it with your mailing.

Repair order

    I am an?*

    Cost estimate desired?*

    *Mandatory entry

    Step by step
    for submission

    Please only send in devices and components that need to be checked.

    Pack the product stably and adequately protected, for example in the original packaging.

    Only send in devices and components together with a signed repair order.

    Send your shipment to the address given in the repair order:

    SECANDA Systems AG
    Marienstraße 10
    D-78054 Villingen-Schwenningen

    We recommend that you choose an insured shipping method.